Into today’s market, customers are not having interest in the size of your business, nor are they willing to make compromises. When it comes to customer service and communication, they don’t care how large your company is. Customers just expect the best regardless....

Small businesses are in a unique position when it comes to investing in communication. They may not have access to the kind of funds that larger businesses have at their disposal. However, with a VoIP phone service, it will improves your team communication and...

In the busy travel and tourism industry, there are a lot of factors that tour operators have to consider. From booking flights and hotel accommodations, negotiating ticket packages, planning trip itineraries, to coordinating and connecting the travelers with the right...

1. Selecting the Right VoIP Vendor The first tips for Improving Communication for the managers and business owners is to select a VoIP phone service vendor for their business based on a number of criteria. Quite often it includes the price, features, and similar...

Communication is the lifeline of any business. Selecting the right business phone system features for your calling needs can be tough. There are so many options out there, not to mention hundreds of vendors. However, voice over IP, commonly referred to as VoIP, is the...

Using VoIP for your telephone needs has lots of benefits. Yet despite these benefits, many companies are stuck using old systems. Why? Security is among the biggest worries for companies thinking about switching to VoIP (it is even a concern for for businesses that...

Imagine being able to use your computer to make phone calls with the help of special software and a microphone—and bypassing your phone company and their charges. Wouldn't that be cool? Imagine no more. Making calls with your computer is here. In fact, it's been here...

What is Voice over IP (VoIP)? Voice over IP (VoIP) is the most common method for making phone calls over the internet. This is in contrast to traditional telephony, where communication is over the Public-Switched Telephone Network (PSTN). What is the ‘IP’ in VoIP? It...

Since Alexander Graham Bell’s day, businesses have bought telephone services the same way they’ve purchased electricity and janitorial functions. These are packaged offerings defined by an outside provider. Companies could choose from a menu of configuration options...

What do you think when you hear the terms VoIP and IP telephony? Some may use these terms interchangeably, but they are in fact different technologies. VoIP describes the actual method of transmitting voice over an IP network; IP telephony (IPT) describes telephony...

Switching to a virtual phone system can be tricky. And if you’re reading this, you’ve likely seen that even a strong, stable internet connection is no guarantee of a seamless experience. So to get you back on the road to reliable call quality, we’ll outline the most...

The world of telephony is undergoing a drastic transition, from classic phone technology to voice over internet protocol (VoIP). The underlying technology behind VoIP phone calls is technically complicated. However, if you’re able to understand how it works from a...

The technology that a small business relies on can be the deciding factor between exceptional growth and middling stagnation. And even within a category as familiar as phone systems, options abound. The introduction of the first commercial VoIP (Voice Over Internet...

Compared to traditional landline phone systems, setting up voice over internet protocol (VoIP) service is much faster and simpler. Depending on which vendor and what features you choose, this setup can be completed in a matter of minutes. However, while the download...

Very few businesses can operate without a phone presence. Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP)...

VoIP has come a long way from its humble beginnings and established itself as a trusted component of mainstream communication. An ever-increasing number of individuals and businesses rely on this technology for its simplicity, versatility, flexibility, and...

VoIP is an acronym which stands for voice over internet protocol. It can be defined as the phone calls made over a data network. When it comes to their business phone system, most people prefer VoIP due to the reduced costs from the VoIP service providers as compared...

If you have ever called a business and selected numbers for menu options or dialed a specific office extension, you have used a Private Bank Exchange (PBX) telephone system. Let's read on to get an idea of the basics of business phone systems. In the early years of...