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News & Articles

Proven Benefits of VoIP for Small Businesses With Big Plans

The technology that a small business relies on can be the deciding factor between exceptional growth and middling stagnation. And even within a category as familiar as phone systems, options abound. The introduction of the first commercial VoIP (Voice Over Internet...

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Stress-Free: Setting Up Your Business VoIP Service

Compared to traditional landline phone systems, setting up voice over internet protocol (VoIP) service is much faster and simpler. Depending on which vendor and what features you choose, this setup can be completed in a matter of minutes. However, while the download...

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Reliability of VoIP for Your Business

Very few businesses can operate without a phone presence. Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP)...

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VoIP Risks Resolved: How to Address Security Threats

VoIP has come a long way from its humble beginnings and established itself as a trusted component of mainstream communication. An ever-increasing number of individuals and businesses rely on this technology for its simplicity, versatility, flexibility, and...

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It’s Time to Use VoIP

VoIP is an acronym which stands for voice over internet protocol. It can be defined as the phone calls made over a data network. When it comes to their business phone system, most people prefer VoIP due to the reduced costs from the VoIP service providers as compared...

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Understanding the Basics of Business Phone Systems

If you have ever called a business and selected numbers for menu options or dialed a specific office extension, you have used a Private Bank Exchange (PBX) telephone system. Let's read on to get an idea of the basics of business phone systems. In the early years of...

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Three use cases that highlight the benefits of VoIP

Once a business realizes VoIP's potential, many questions may be raised. Questions not just about the technology but also its business value. New technology usually implies risk. But in the case of benefits of VoIP, that concern should be nominal. While many...

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Customer experiences are business critical

The consultancy Walker predicts that the customer experience is set to overtake price and product as the key brand differentiator by 2020. The superior customer experience drives brand advocacy which is vital in the ever-competitive landscape we live in. The cost of...

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Is Your Organization Achieving Ideal Sales Velocity?

You’re probably thinking: What is Sales Velocity in the first place? Here’s a simple answer: the revenue you can expect to bring in each day for your business Sales and marketing professionals have always sought to bring order to the complex world of marketing and...

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The Best Customers are Recurring Customers

The more things change, the more they stay the same. Business is still business. In the midst of incredible changes in technology, communications and how we live every day, business is still business. You have a person with a problem: your customer. And you have a...

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How to Improve Marketing’s Contribution to Sales Pipeline

There is something about learning from those on the front line which can pay dividends back to your organization overall. In the context of a business, those on the front line refer to the sales team and representatives. They interact and engage with your potential...

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How to Influence Sales Cycle Length

The length of sales cycle   The length of your sales cycle is the factor with the most leverage in the Sales Velocity equation. It also happens to be the factor over which you have the most influence. The number of opportunities in your pipeline is predominantly...

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Staying Relevant is the Key to Business Survival

The minute your business loses its relevance is the minute it dies. Toys R Us was forced to close all 735 of its US stores and many more around the globe last year. They have failed to keep up with changes in their industry and in the expectations of consumers. The...

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Making a Choice with CRM Features

Up to this year, 2019, plenty of businesses are not entirely sure what Customer Relationship Management (CRM) solutions and CRM features can do for them specifically. It is so easy to make a CRM choice based on what others are doing. Having the thought that it is an...

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Why Your Sales Team Isn’t Using Your CRM?

Using a modern Customer Relationship Management (CRM) tool is a must for any business that wants to take customer satisfaction and revenue to the next level. A CRM can skyrocket sales and build solid long-term customer relationships. Understanding and overcoming...

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Having Better Conversion Rate Optimization

What is it? Conversion rate optimization (CRO) is a system of increasing the percentage of website visitors who take a desired action. Typically, it is focusing on the goal conversions on form fills, aka leads. There is a killer integration between SugarCRM and Google...

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4 Ways CRM Will Improve Your Customer Experience

Consumer experiences such as engaging with recommendation engines from companies like Amazon or Netflix improve customer expectations to have an easy, smooth, and intelligent interactions with their products and services. In increasingly competitive marketplaces,...

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