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News & Articles

4 Ways CRM Will Improve Your Customer Experience

Consumer experiences such as engaging with recommendation engines from companies like Amazon or Netflix improve customer expectations to have an easy, smooth, and intelligent interactions with their products and services. In increasingly competitive marketplaces,...

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Managing Customer Relationships in a D2C World

The New Customer Experience The entire market of manufacturing industry has undergone a massive transformation in a very short span of time. Artificial intelligence, the internet of things, servitization, the rapid growth of e-commerce and other advancements have put...

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How To Become Truly Customer-Centric, Use CRM

Creating a culture of customer centricity to your business is more important than ever. Being truly customer-centric is not just about offering excellent customer service; it’s a business concept based on putting your customer at the core of your business. There are...

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What Makes Some Businesses So Unstoppable?

Regardless if you are in B2B or B2C, the pressure has never been greater to continuously deliver an exceptional customer experience throughout the customer journey, creating an unstoppable business. While there are mountains of available data on the value of CX, here...

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What Makes Sales & Marketing Alignment So Powerful

Sales and marketing are two very different areas of business. However, both are important for the success of your company. While marketers are working on coming out with high-quality leads, sales reps are working hard to get revenue. But when the two work well...

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Five Revenue Building Habits for Your Sales Team

A sales team is usually consisting of different types of personalities, backgrounds, and experiences. However, one thing most people on a team has in common – they are naturally driven and always looking for new ways to be the top performers. In order to help them...

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Better Targeting your Customers with CRM Value Chain Model

This article you will learn the following about CRM Value Chain Model in the following sections: What is CRM How CRM works CRM strategies and models What is CRM Value Chain Model, 5 Primary stages for implementation of CRM Value Chain Supporting conditions Criticism...

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Your Communications Dashboard – The 3CX Web Client

The 3CX Web Client is the center for managing all your communication needs into one unified environment. The Web Client enables you to communicate efficiently, simplifying device-specific functions like transfers, address book lookups and forwarding profiles. Logging...

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Common Mistakes Lead to Call Fraud

It is a rare occurrence but there were cases of call fraud where several misconfigurations led to the unnecessary exposure and compromisation of 3CX. We are going to highlight some common mistakes that lead to call fraud and what can be done to avoid them. What is a...

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QoS on Windows – An Example

If you do need QoS, this step by step guide shows how to create a policy in Windows 2008 or 2012. It tags all traffic from the machine with a higher QoS so as to ensure traffic is given priority. Step 1: Create a Local Policy for QoS Run “gpedit.msc” Go to the “Local...

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Real-Time Network Traffic and QoS

A quick definition of the term “Real-Time” is in order here. Probably the best way to explain this is by subtraction, or by explaining what it is not. Consider the timings behind the process of sending and receiving an email message. There is commonly a measurable...

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Park and Pick up a Parked call using a Desk Phone

3CX Phone System offers the ability to park and pick up a parked call from another extension.   To park a call: Press on the BLIND Transfer Button followed by *00 to 09 to specify the parking orbit. For example, the *01 will place the call in the parking orbit 1....

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How Using a Softphone Will Boost Customer Service Quality

By deploying software telephones (softphones), your employees can make and receive VoIP calls from their smartphones or laptops over your local network, Wi-Fi or cellular data network, for instance, 3G and 4G. The ability to take your phone extension with you anywhere...

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Debunking the Most Common VoIP Myths

The Internet is full of information about IP-PBX, or VoIP, phone systems. But, although some of this material can be quite useful, much of it is inaccurate or incomplete. As a business considering making the switch to an IP-PBX system, you need to get your hands on...

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How to Use Call Alert Popup on 3CXPhone for Windows

The Call Alert Popup on 3CXPhone notifies you of an incoming call. From the popup you can answer, decline or divert the call to voicemail. Using the Call Alert Popup on 3CXPhone To use the Call Alert Popup follow these steps: Minimize the 3CXPhone for Windows client...

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Create an Ad-hoc Conference Call using your Desk Phone

Conference calls allow you to easily setup a call between multiple users – up to 32 callers (licence permitting). Although many conference call services exist, it’s often easier and cheaper to host your own audio conferences. You can set-up Ad-hoc conference calls,...

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