The 3CX Web Client is the center for managing all your communication needs into one unified environment. The Web Client enables you to communicate efficiently, simplifying device-specific functions like transfers, address book lookups and forwarding profiles. Logging...

It is a rare occurrence but there were cases of call fraud where several misconfigurations led to the unnecessary exposure and compromisation of 3CX. We are going to highlight some common mistakes that lead to call fraud and what can be done to avoid them. What is a...

If you do need QoS, this step by step guide shows how to create a policy in Windows 2008 or 2012. It tags all traffic from the machine with a higher QoS so as to ensure traffic is given priority. Step 1: Create a Local Policy for QoS Run “gpedit.msc” Go to the “Local...

A quick definition of the term “Real-Time” is in order here. Probably the best way to explain this is by subtraction, or by explaining what it is not. Consider the timings behind the process of sending and receiving an email message. There is commonly a measurable...

3CX Phone System offers the ability to park and pick up a parked call from another extension.   To park a call: Press on the BLIND Transfer Button followed by *00 to 09 to specify the parking orbit. For example, the *01 will place the call in the parking orbit 1....

Is your company still relying on a legacy PSTN? Are you paying excessive fees for long-distance and international calling phone bills? What are you missing without using VoIP? Based on the numbers, there is a good chance neighboring businesses have made the switch to...

By deploying software telephones (softphones), your employees can make and receive VoIP calls from their smartphones or laptops over your local network, Wi-Fi or cellular data network, for instance, 3G and 4G. The ability to take your phone extension with you anywhere...

The Internet is full of information about IP-PBX, or VoIP, phone systems. But, although some of this material can be quite useful, much of it is inaccurate or incomplete. As a business considering making the switch to an IP-PBX system, you need to get your hands on...

What is WebRTC? WebRTC is a technology supported by the World Wide Web Consortium (W3C). It allows open standard browsers to communicate with each other and exchange audio, video and files using a simple Javascript based API. WebRTC effectively gives users the ability...

The Call Alert Popup on 3CXPhone notifies you of an incoming call. From the popup you can answer, decline or divert the call to voicemail. Using the Call Alert Popup on 3CXPhone To use the Call Alert Popup follow these steps: Minimize the 3CXPhone for Windows client...

Conference calls allow you to easily setup a call between multiple users – up to 32 callers (licence permitting). Although many conference call services exist, it’s often easier and cheaper to host your own audio conferences. You can set-up Ad-hoc conference calls,...

VoIP technology has been around for a while. However, businesses are now keener to switch their outdated phone systems 3CX Phone System. An IBISWorld reports that the growth of industry VoIP users is going to increase by 15.3% yearly up until 2017 in US alone. Why the...

Purchasing a router may sound like a pretty simple task. This however can become somewhat challenging when VOIP comes into play. There are a few core functions that your choice of router needs to perform. So as to simplify your configuration for use with 3CX. Required...

What Every Business Needs to Know About IP Telephony Internet Telephony (IP Telephony) is a term commonly used to define the transmission of phone calls over the Internet. Regardless of whether traditional telephony equipment, computers and/or dedicated terminals take...