Consumer experiences such as engaging with recommendation engines from companies like Amazon or Netflix improve customer expectations to have an easy, smooth, and intelligent interactions with their products and services. In increasingly competitive marketplaces,...
The New Customer Experience The entire market of manufacturing industry has undergone a massive transformation in a very short span of time. Artificial intelligence, the internet of things, servitization, the rapid growth of e-commerce and other advancements have put...
Creating a culture of customer centricity to your business is more important than ever. Being truly customer-centric is not just about offering excellent customer service; it’s a business concept based on putting your customer at the core of your business. There are...
Regardless if you are in B2B or B2C, the pressure has never been greater to continuously deliver an exceptional customer experience throughout the customer journey, creating an unstoppable business. While there are mountains of available data on the value of CX, here...
