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What You’re Missing Without VoIP and Your Competitors Aren’t

What You’re Missing Without VoIP and Your Competitors Aren’t

Is your company still relying on a legacy PSTN? Are you paying excessive fees for long-distance and international calling phone bills? What are you missing without using VoIP? Based on the numbers, there is a good chance neighboring businesses have made the switch to...
How Using a Softphone Will Boost Customer Service Quality

How Using a Softphone Will Boost Customer Service Quality

By deploying software telephones (softphones), your employees can make and receive VoIP calls from their smartphones or laptops over your local network, Wi-Fi or cellular data network, for instance, 3G and 4G. The ability to take your phone extension with you anywhere...
Debunking the Most Common VoIP Myths

Debunking the Most Common VoIP Myths

The Internet is full of information about IP-PBX, or VoIP, phone systems. But, although some of this material can be quite useful, much of it is inaccurate or incomplete. As a business considering making the switch to an IP-PBX system, you need to get your hands on...
WebRTC and the revolutionized communication with the use of 3CX

WebRTC and the revolutionized communication with the use of 3CX

What is WebRTC? WebRTC is a technology supported by the World Wide Web Consortium (W3C). It allows open standard browsers to communicate with each other and exchange audio, video and files using a simple Javascript based API. WebRTC effectively gives users the ability...
How to Use Call Alert Popup on 3CXPhone for Windows

How to Use Call Alert Popup on 3CXPhone for Windows

The Call Alert Popup on 3CXPhone notifies you of an incoming call. From the popup you can answer, decline or divert the call to voicemail. Using the Call Alert Popup on 3CXPhone To use the Call Alert Popup follow these steps: Minimize the 3CXPhone for Windows client...
Create an Ad-hoc Conference Call using your Desk Phone

Create an Ad-hoc Conference Call using your Desk Phone

Conference calls allow you to easily setup a call between multiple users – up to 32 callers (licence permitting). Although many conference call services exist, it’s often easier and cheaper to host your own audio conferences. You can set-up Ad-hoc conference calls,...