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Customer experiences are business critical

Customer experiences are business critical

The consultancy Walker predicts that the customer experience is set to overtake price and product as the key brand differentiator by 2020. The superior customer experience drives brand advocacy which is vital in the ever-competitive landscape we live in. The cost of...
Is Your Organization Achieving Ideal Sales Velocity?

Is Your Organization Achieving Ideal Sales Velocity?

You’re probably thinking: What is Sales Velocity in the first place? Here’s a simple answer: the revenue you can expect to bring in each day for your business Sales and marketing professionals have always sought to bring order to the complex world of marketing and...
The Best Customers are Recurring Customers

The Best Customers are Recurring Customers

The more things change, the more they stay the same. Business is still business. In the midst of incredible changes in technology, communications and how we live every day, business is still business. You have a person with a problem: your customer. And you have a...
How to Improve Marketing’s Contribution to Sales Pipeline

How to Improve Marketing’s Contribution to Sales Pipeline

There is something about learning from those on the front line which can pay dividends back to your organization overall. In the context of a business, those on the front line refer to the sales team and representatives. They interact and engage with your potential...
How to Influence Sales Cycle Length

How to Influence Sales Cycle Length

The length of sales cycle   The length of your sales cycle is the factor with the most leverage in the Sales Velocity equation. It also happens to be the factor over which you have the most influence. The number of opportunities in your pipeline is predominantly...
Staying Relevant is the Key to Business Survival

Staying Relevant is the Key to Business Survival

The minute your business loses its relevance is the minute it dies. Toys R Us was forced to close all 735 of its US stores and many more around the globe last year. They have failed to keep up with changes in their industry and in the expectations of consumers. The...