There was a webinar titled “A Blue Print for CRM Success”. The discussion was on some of the key elements of planning and rolling out an effective CRM strategy. They discussed the importance of building a differentiated CRM initiative inside an organization; one that...
Up to this year, 2019, plenty of businesses are not entirely sure what Customer Relationship Management (CRM) solutions and CRM features can do for them specifically. It is so easy to make a CRM choice based on what others are doing. Having the thought that it is an...
Using a modern Customer Relationship Management (CRM) tool is a must for any business that wants to take customer satisfaction and revenue to the next level. A CRM can skyrocket sales and build solid long-term customer relationships. Understanding and overcoming...
What is it? Conversion rate optimization (CRO) is a system of increasing the percentage of website visitors who take a desired action. Typically, it is focusing on the goal conversions on form fills, aka leads. There is a killer integration between SugarCRM and Google...
Consumer experiences such as engaging with recommendation engines from companies like Amazon or Netflix improve customer expectations to have an easy, smooth, and intelligent interactions with their products and services. In increasingly competitive marketplaces,...
The New Customer Experience The entire market of manufacturing industry has undergone a massive transformation in a very short span of time. Artificial intelligence, the internet of things, servitization, the rapid growth of e-commerce and other advancements have put...
