Creating a culture of customer centricity to your business is more important than ever. Being truly customer-centric is not just about offering excellent customer service; it’s a business concept based on putting your customer at the core of your business. There are...
Regardless if you are in B2B or B2C, the pressure has never been greater to continuously deliver an exceptional customer experience throughout the customer journey, creating an unstoppable business. While there are mountains of available data on the value of CX, here...
Sales and marketing are two very different areas of business. However, both are important for the success of your company. While marketers are working on coming out with high-quality leads, sales reps are working hard to get revenue. But when the two work well...
A sales team is usually consisting of different types of personalities, backgrounds, and experiences. However, one thing most people on a team has in common – they are naturally driven and always looking for new ways to be the top performers. In order to help them...
This article you will learn the following about CRM Value Chain Model in the following sections: What is CRM How CRM works CRM strategies and models What is CRM Value Chain Model, 5 Primary stages for implementation of CRM Value Chain Supporting conditions Criticism...
Smart companies are beginning to realize that a CRM is a single-solution and the central point for all of the departments in your business. As a result, if your CRM has the most up to date data entered, it can deliver a greater return on investment. A CRM...
